Visitor Experience and Volunteer Manager

The Workhouse Museum

  • Do you enjoy working in a creative and flexible workplace where ‘variety is the spice of life’?
  • Do you have excellent people and communication skills to engage with our local communities in new and positive ways?
  • Are you passionate about the health and wellbeing of people you work with to enable your organisation to be inclusive and successful?
  • Are you ready to ‘think outside of the box’ to get the very best for our visitors, learners, staff and volunteers?


Ripon Museum Trust delivers exceptional visitor services to all those who come to our museums – whether as families on a day trip or children in school groups. Our volunteers are at the heart of making what we do a success. This new post will take our delivery to the next level and play a pivotal role in shaping the future of the Trust at an exciting time. We are recognised by Arts Council England (ACE) and National Lottery Heritage Fund (NLHF) as worth investing in and our learning and volunteering experience is seen in the business as ‘second to none’. We have two major projects about to start in 2023 with ACE and NLHF – both these projects need high levels of volunteer engagement, strong business acumen and total focus on our visitors.

This is the chance for you as the new Visitor Experience and Volunteer Manager to really make your mark, implement new things and gain recognition and senior experience in the museums sector. Are you this person?

This will be challenging for sure, but the job satisfaction and team-work rewards will be high. We offer flexibility and high levels of involvement. Ripon Museum Trust is a close-knit community with strong values of fairness, ambition, community, team work and learning. Come and be part of this brilliant team!


Work base: Ripon Workhouse Museum

Salary: £26,250 per annum, NEST pension scheme (5% employer’s contribution), full training given, travel expenses, use of a work laptop and mobile phone, comfy offices, free parking at workplace, free social events.

Contract: Permanent

Hours of work: Full time 37 hours per week. Office based with some working from home and hybrid working supported. We are open to considering a variety of options, including hours of work, work patterns, secondments and job share for the right individual. Tell us what you need! Some evening and weekend work will be required.

Responsible to: Museum Director

Closing date for applications: Sunday 11 June at midnight.


The interview will be held Tuesday 20 June either in person at the Workhouse Museum, Ripon or online via Teams.

If you are interested in this position, please complete the application form below showing how you meet the criteria for the position. Please send the completed application form to Alexa Vernon at [email protected] or The Workhouse Museum, Allhallowgate, Ripon, HG4 1LE. Please do not send a CV – it will not be used for shortlisting.

For informal discussion about this post please contact Alexa Vernon, Interim Museum Director on 01765 538859 (Monday to Wednesday only) or email using the address above.


Visitor Experience and Volunteer Manager Job Description

Ripon Museum Trust Application Form

Equal Opportunities Monitoring Form


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