Volunteer and Operations Manager

time 3 min read

· Do you enjoy working in a creative and flexible workplace where ‘variety is the spice of life’?

· Do you have the people skills to engage with our local communities in new and positive ways?

· Are you passionate about the health and wellbeing of people you work with to enable your organisation to be inclusive and successful?

· Do you have excellent communication skills, and love working with a diverse range of people to support, train and develop them?

· Are you ready to ‘think outside of the box’ to get the best from our volunteers (existing and new), your work colleagues and our visitors?


If so, this job is for you! Since we re-opened after lockdowns in July 2021 we have delivered exceptional visitor services to all those who have come to our museums – whether as families on a day trip or children in school groups. Our volunteers are at the heart of making what we do a success.

We are recognised by Arts Council England (ACE) and National Lottery Heritage Fund (NLHF) as worth investing in and our volunteering experience is seen in the business as ‘second to none’. We have two major projects about to start in 2023 with ACE and NLHF – both these projects need high levels of volunteer participation and engagement. This is the chance for you as the new Volunteer and Operations Manager to really make your mark and take our achievements in volunteering to the next level.

As we build on our success we need a dynamic and innovative Volunteer and Operations Manager. We are looking for someone who can empathise with our diverse volunteers, support them to obtain maximise satisfaction with their volunteering experience as well delivering fantastic value for the museum, and to recruit new people who never saw volunteering as for them. Are you that person?

This will be challenging for sure, but the job satisfaction and team-work rewards will be high. We offer flexibility and high levels of involvement. Ripon Museum Trust is a close-knit community with strong values of fairness, ambition, community, team work and learning. Come and be part of this brilliant team!


Work base: Ripon Workhouse Museum

Salary: £25,000 per annum, NEST pension scheme (5% employer’s contribution), full training given, travel expenses, use of a work laptop and mobile phone, comfy offices, free parking at workplace, free social events.

Contract: Permanent

Hours of work: Full time 37 hours per week. Office based with some working from home and hybrid working supported. We are open to considering a variety of options, including hours of work and work patterns and secondments for the right individual. Tell us what you need! Some evening and weekend work will be required

Responsible to: Museum Director

Closing date for applications: 29th January midnight 2023

The interview will be held in week commencing 6th February 2023 in person


If you are interested in this position, please read the full job description below and complete the application form showing how you meet the criteria for the position. Please send the completed application form to [email protected] or The Workhouse Museum, Allhallowgate, Ripon, HG4 1LE. Please do not send a CV – it will not be used for shortlisting.


For informal discussion about this post please contact Helen Thornton, Museum Director, 07913722205


Volunteer and Operations Manager Job Description

Additional Information

Ripon Museum Trust Application Form

Equal Opportunities Monitoring Form


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